CRM TV: Centralized System for Managing Requests and Clients
–60% request handling time
+90% improvement in request transparency
Fully digitized partner network
When chaos in communication holds your business back
CRM IPTV is a system built for an IPTV service provider to manage clients, subscriptions, and technical requests.
CRM TV serves a large network of dealers handling TV service requests - from new connections to renewals and replacements. Previously, unstructured requests led to inefficiencies, miscommunication, and financial blind spots.
Dealers submitted requests via chat, email, and phone with no standard format
No visibility or tracking of request statuses
Financial records were scattered and hard to audit
No unified database of dealers and clients
Client's country
Israel
Service
CRM
Design
PWA
Project duration
3 months
When chaos in communication holds your business back
CRM IPTV is a system built for an IPTV service provider to manage clients, subscriptions, and technical requests.
Client's country
Israel
Service
CRM
Design
PWA
Project duration
3 months
CRM TV serves a large network of dealers handling TV service requests - from new connections to renewals and replacements. Previously, unstructured requests led to inefficiencies, miscommunication, and financial blind spots.
Dealers submitted requests via chat, email, and phone with no standard format
No visibility or tracking of request statuses
Financial records were scattered and hard to audit
No unified database of dealers and clients
01
Analytics
02
Wireframes
03
UI design
04
Development
05
Testing
Our Solution
We developed a tailored CRM that handles billing, automates ticketing, manages service statuses, and tracks user activity for better service delivery.
Unified CRM platform
Created a centralized system for submitting, categorizing, and tracking dealer requests.
Progressive Web App (PWA)
Built a mobile tool for on-the-go dealers to submit and track requests.
Financial dashboard
Enabled real-time tracking of payments, service statuses, and dealer performance.
Client and partner database
Structured all data for instant access and reporting.
Notification system
Dealers receive updates as requests are processed and completed.
What we achieved for the client
60% faster request processing
Transparent financial tracking across all dealers
A fully structured, scalable dealer support system
Improved internal communication and accountability
Client feedback
“Now we have full control over dealer requests, client data, and service quality — in one place.”
Regional TV and media service provider
Why choose us?
Deep expertise in CRM
Over 10 years of developing solutions for businesses.
Flexibility and customization
The system is adapted to the client's real processes.
Support and development
After implementation, we continue to improve the system based on analytics data.
We are ready to discuss your project
Thanks to our solutions, the client not only increased sales but also improved customer service, becoming more technological and efficient.
Get Your Custom Solution Now