iPayLess – Telecom and Expense Management Platform
–42% request resolution time
+18% customer savings
300+ agents, fully digitized
When decentralization limits growth
iPayLess simplifies the chaos of telecom and utility bills for clients across Israel - offering expert guidance and plan comparisons without home visits.
iPayLess serves over 23,000 clients with utility and telecom cost optimization. But managing 300+ agents in the field became operationally unsustainable without digital structure.
No centralized dispatch system for mobile reps
Delays in request handling and tracking
No real-time control or visibility into field operations
Manual errors impacting savings and SLA compliance
Client's country
Israel
Service
CRM
ERP
Project duration
5 years
When decentralization limits growth
iPayLess simplifies the chaos of telecom and utility bills for clients across Israel - offering expert guidance and plan comparisons without home visits.
Client's country
Israel
Service
CRM
ERP
Project duration
5 years
iPayLess serves over 23,000 clients with utility and telecom cost optimization. But managing 300+ agents in the field became operationally unsustainable without digital structure.
No centralized dispatch system for mobile reps
Delays in request handling and tracking
No real-time control or visibility into field operations
Manual errors impacting savings and SLA compliance
01
Analytics
02
Wireframes
03
UI design
04
Development
05
Testing
Our solution
We created a smart CRM and lead capture solution to manage thousands of requests, automate responses, and improve conversions for every user touchpoint.
Field force dashboard
Enabled GPS tracking and mobile tools for real-time agent monitoring.
Telephony-integrated CRM
Provided instant access to customer history, call records, and status tracking.
Request automation engine
Automatically matched requests to the right agent by location, urgency, and availability.
Central management console
Gave operations full oversight of workload, SLAs, and agent performance.
Data-driven insights
Created custom dashboards to track savings delivered per customer and agent.
Mobile-first user experience
Built the entire platform to function seamlessly on smartphones and tablets.
What we achieved for the client
42% faster request resolution
3x less manual work for dispatch and operations
+18% savings passed on to end customers
Real-time control of 300+ mobile staff
Client feedback
“WOW Solutions gave us structure, speed, and clarity — now we run a high-performing field operation without the chaos.”
Telecom & utility comparison services
Why choose us?
Deep expertise in CRM
Over 10 years of developing solutions for businesses.
Flexibility and customization
The system is adapted to the client's real processes.
Support and development
After implementation, we continue to improve the system based on analytics data.
We are ready to discuss your project
Thanks to our solutions, the client not only increased sales but also improved customer service, becoming more technological and efficient.
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